Title: Administrative Quality & Patient Safety Manager
Title: Administrative Quality & Patient Safety Manager
Location: Midtown
Org Unit: Patient Safety
Work Days:
Weekly Hours: 35.00
Exemption Status: Exempt
Salary Range: $89,900.00 - $102,850.00
*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices
Position Summary
Provides data analytics and administrative support for tracking and improving the quality and patient safety performance of clinical departments.
Job Responsibilities
- Collects and maintains data used to measure current quality and patient safety performance by designing queries, managing data dictionaries and developing business intelligence to meet the needs of reporting.
- Assists in the development and maintenance of database programs used to automate the extraction and archiving of data.
- Assists in the development and distribution of reports, prepares standard scheduled reports and maintains a catalog of reports for distribution. Responsible for documenting the processes and procedures for reporting.
- Through automated reports and manual review of charts, generates reports at the practice and provider levels with quality and patient safety metrics. Makes recommendations for standardization and provides database solutions where applicable.
- Communicates with faculty and staff about quality and patient safety priorities and departmental performance. Provides education on quality and patient safety standards. Builds relationships with physicians and practice managers.
- Develops detailed quality and patient safety improvement plans with departmental quality and patient safety leadership.
- Monitors levels of quality of service as measured by patient feedback, staff feedback, and direct observation. Recommends strategies that are responsive to quality and patient safety needs.
- Identifies opportunities for process redesign, leads small tests of change, and follows metrics in real time for evidence of improvement. Generates process maps at practice level, including workflows around specific quality and patient safety metrics.
- Tracks overall progress for multiple departmental projects involving quality and patient safety activities. Coordinates departmental, institutional and external resources in service to quality and patient goals.
Education
- Bachelor's Degree
Experience
Master's Degree in Healthcare Administration (MHA) or Business Administration (MBA) preferred.
5+ years of increasing levels of experience and responsibility in healthcare.
2+ years of experience with quality and performance improvement.
Project Management Professional (PMP) Certification preferred.
Certified Professional in Patient Safety (CPPS) preferred.
Knowledge, Skills and Abilities
- Highly developed organizational and planning skills.
- Strong background in developing trust and confidence in relationships with cross-functional teams.
- Exceptional ability to communicate effectively with and present to clinical staff and physicians.
- Demonstrated negotiation skills.
- Proficient with Microsoft Word, Excel and PowerPoint applications. Proficiency in Tableau preferred.
Licenses and Certifications
Working Conditions/Physical Demands
Weill Cornell Medicine is a comprehensive academic medical center that is committed to excellence in patient care, scientific discovery, and the education of future physicians and scientists in New York City and around the world. Our doctors and scientists - faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization - are engaged in world-class clinical care and cutting-edge research that connect patients to the latest treatment innovations and prevention strategies. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U.S. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork-Presbyterian Hospital/Weill Cornell Medical Center, NewYork-Presbyterian/Lower Manhattan Hospital, NewYork-Presbyterian Hospital/Brooklyn Methodist Hospital, NewYork-Presbyterian Hospital/Westchester Behavioral Health Center, and NewYork-Presbyterian/Queens. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients - the center of everything we do. Weill Cornell Medicine is an Equal Employment Opportunity Employer. Weill Cornell Medicine provides equal employment opportunities to all qualified applicants without regard to protected status, including race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City