Title: Operations Manager, Pediatric Medical Simulation
Title: Operations Manager, Pediatric Medical Simulation
Location: Upper East Side
Org Unit: Simulation Program
Work Days:
Weekly Hours: 35.00
Exemption Status: Exempt
Salary Range: $94,600.00 - $114,800.00
*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices
Position Summary
Under guidance, is responsible for the administrative, financial and operational management of the department.
Job Responsibilities
- Oversees workload/portfolio allocation and reallocation of support staff and/or direct reports as needed.
- Ensures that staff is properly trained on functional responsibilities. Develops training guides and job aides to support this objective.
- Monitors levels of quality of service as measured by satisfaction surveys, customer comments and direct observation. Recommends strategies that are responsive to quality of service needs.
- Identifies, tracks and shares with leadership key unit performance management metrics.
- Ensures data accuracy and integrity within relevant systems as necessary.
- Serves as a subject matter expert on relevant systems as needed and takes lead or oversees any system updgrades or integrations.
- Assists management and leadership teams with identifying and initiating improvements to enterprise resource system(s).
- Develops, updates, and revises operations policies and standard operating procedures as needed.
- Maintains up-to-date knowledge and expertise on institutional policies and processes to ensure maximum efficiency and integration with functional processes.
- Builds positive relationships with key institutional team to ensure that policies and workflows are documented and meet institutional standards.
- Makes recommendations to leadership regarding data management and central data repositories to increase efficiency and streamline reporting.
- Responsible for data integrity, QA and reporting. Produces high quality reporting provided to leadership at regular intervals and ad hoc.
- Serves as primary liaison with Finance, to address day-to-day process efficiencies and troubleshoot shared issues related to account creation, transactions, and budget management.
- Develops and updates website pages that include general content, workflows, “how-to” guidelines, etc.
Education
- Bachelor's Degree in related field
Experience
- Approximately 4 years of related experience, preferably in an academic healthcare or research setting.
- Medical Simulation experience highly preferred.
Knowledge, Skills and Abilities
- Demonstrated strong communication skills.
- Established leadership skills
- Ability to multi-task/handle simultaneous tasks and excellent project management skills.
Licenses and Certifications
Working Conditions/Physical Demands
Weill Cornell Medicine is a comprehensive academic medical center that is committed to excellence in patient care, scientific discovery, and the education of future physicians and scientists in New York City and around the world. Our doctors and scientists - faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization - are engaged in world-class clinical care and cutting-edge research that connect patients to the latest treatment innovations and prevention strategies. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U.S. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork-Presbyterian Hospital/Weill Cornell Medical Center, NewYork-Presbyterian/Lower Manhattan Hospital, NewYork-Presbyterian Hospital/Brooklyn Methodist Hospital, NewYork-Presbyterian Hospital/Westchester Behavioral Health Center, and NewYork-Presbyterian/Queens. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients - the center of everything we do. Weill Cornell Medicine is an Equal Employment Opportunity Employer. Weill Cornell Medicine provides equal employment opportunities to all qualified applicants without regard to protected status, including race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City