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Title:  Outreach Coordinator-AoU

Title: Outreach Coordinator-AoU  

Location: Upper East Side  

Org Unit: All of Us (PMI/HPO) 

Work Days:  

Exemption Status: Non-Exempt

Salary Range: $25.60 - $33.41 

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices 

Position Summary

Under direct supervision, is responsible for ensuring accurate management of calls and email communications about the All of Us Research Program. This role may handle a high volume of inbound and outbound calls, or both, ensuring a positive experience for each caller and may require educating callers about the research program and scheduling enrollment appointments.

Job Responsibilities

  • Conducts initial outreach phone calls and emails to patients helping to raise program awareness and encourage participation.
  • Engages in active listening with callers, confirming or clarifying information. Exercises independent judgment when dealing with unusual or special participant questions. Escalates complex situations as needed.
  • Fields incoming calls from interested program participants. Utilizes approved email and phone scripts, program protocols and procedures when speaking with participants to explain the program, answer questions and schedule in-person appointment(s).
  • Obtains, reviews and updates demographic information and participant touch points within the AoU data management systems.
  • Conducts follow-up and engages participants who are in need of completing AoU program enrollment.
  • Schedules and/or reschedules patient appointments within the practice management system(s).
  • Engages in training and other learning opportunities to expand knowledge and skillset.
  • Performs other related duties as directed.

Education

  • High school diploma or GED

Experience

  • Approximately two years of experience in a customer service role utilizing call systems.
  • Experience with practice management systems, specifically EPIC, is preferred.
  • Bi-lingual (Spanish) preferred.

Knowledge, Skills and Abilities

  • Demonstrated Microsoft Outlook email and calendar proficiency.
  • Excellent communication skills (both verbal and written).
  • Demonstrated organizational skills; capable of working independently and as a team member.

Licenses and Certifications

    Working Conditions/Physical Demands

    Evening and weekend hours are required.

    Staff member will be assigned desk space to carry-out phone / email outreach and follow-up. 

    This role involves sitting or standing for extended periods of time.

     

     

     

     

     

    Weill Cornell Medicine is a comprehensive academic medical center that's committed to excellence in patient care, scientific discovery, and the education of future physicians in New York City and around the world. Our doctors and scientists-faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization-are engaged in world-class clinical care and cutting-edge research that connect patients to the latest treatment innovations and prevention strategies. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U.S. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork-Presbyterian Hospital/Weill Cornell Medical Center, NewYork-Presbyterian/Lower Manhattan Hospital, and NewYork-Presbyterian/Queens. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients - the center of everything we do. Weill Cornell Medicine is an Equal Employment Opportunity Employer. Weill Cornell Medicine provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.


    Nearest Major Market: Manhattan
    Nearest Secondary Market: New York City