Title: Senior Medical Secretary
Position Summary
Under supervision, is responsible for assisting physicians with patient care, administrative, and organizational tasks as they relate to patient flow and the conveyance of a positive image of the physicians practice
Job Responsibilities
- Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments,as applicable. May also discuss patient’s responsibility for payments
- If applicable, ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required.
- Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application. Monitors schedules for wait lists, re-schedules and cancellations.
- May assist with coordination of follow-up care including scheduling of laboratory/diagnostic tests and prescription requests.
- Maintains physicians’ administrative (research and academic) and clinical/surgical schedules.
- Prepares charges and payments for submission to the billing office.
- Identifies delinquent accounts for collection activities. Reviews status of accounts with physician to determine next steps.
- Assists with physicians’ research activities, if applicable.
- Assists in the preparation of lectures and presentations.
- If applicable, prepares travel arrangements for business purposes; prepares travel schedule and presentation documents for conferences and lectures.
- Updates physicians’ CV and credentialing documentation as needed.
- Initiates and prepares written correspondence as needed and based on functional needs.
- May be responsible for chaperone duties during patient exams as needed.
Education
- High School Diploma
Experience
Approximately 2 or more years of prior related experience
Knowledge, Skills and Abilities
- Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
- Knowledge of CPT, ICD-9, and ICD-10 coding.
- Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.
Licenses and Certifications
Working Conditions/Physical Demands
Standard office work
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City