Title: Senior Patient Coordinator
Position Summary
Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practice.
Job Responsibilities
- Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments,as applicable. May also discuss patient’s responsibility for payments
- Registers patients within the practice management system. Completes full registration for new patients and eligibility verification for all appointments/procedures. Resolves registration issues prior to patient appointment to ensure smooth check-in.
- Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient.
- Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application. Monitors schedules for wait lists, re-schedules and cancellations.
- Distributes informational and specialty-specific educational brochures. Educates patients about the patient portal and encourages patient participation.
- Manages patient chart process to ensure that information is inputted and scanned properly.
- Assists in the training of new staff members in the practice’s standard of operations policies regarding patient care and billing related activities.
- Identifies areas of improvement for the front desk, schedule utilization and office flow.
- May assist with coordination of follow-up care including scheduling of laboratory/diagnostic tests and prescription requests.
- May assist with general administrative duties, including but not limited to sorting/distributing mail, maintaining physicians' clinical calendars, scheduling meetings and preparing agendas.
- May assist in maintaining waiting areas in a neat and tidy condition.
- May be responsible for chaperone duties during patient exams as needed.
Education
- High School Diploma
Experience
Approximately 2 years or more years of work experience in a healthcare setting, preferably with a strong customer service background
Knowledge, Skills and Abilities
- Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
- Knowledge of CPT, ICD-9, and ICD-10 coding.
- Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.
Licenses and Certifications
Working Conditions/Physical Demands
Standard office work
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City