Title: Web Operations and Support Specialist
Title: Web Operations and Support Specialist
Location: Midtown
Org Unit: Web Operations
Work Days:
Weekly Hours: 35.00
Exemption Status: Exempt
Salary Range: $82,000.00 - $96,000.00
*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices
Position Summary
The Web Operations and Support Specialist is responsible for managing daily operations and providing technical support for websites, ensuring their reliability and optimal performance. This role serves as a crucial liaison between development teams, IT infrastructure, and content creators. The ideal candidate is proficient in managing web environments, troubleshooting complex issues, supporting ancillary web technologies (e.g., Qualtrics, Localist, Mixpanel), and managing ticket escalations.
Job Responsibilities
- Manage daily operations for web platforms, ensuring high availability and performance.
- Monitor web systems and collaborate with IT and development teams to resolve incidents.
- Notify service teams of software updates, security patches, and bug fixes related to websites and infrastructure.
- Implement and maintain monitoring and alerting systems to track uptime and performance.
- Troubleshoot and resolve issues associated with websites hosted on content management systems, platforms, and integrations.
- Document procedures, create workflows, and train team members on web operations.
- Support requests for access to supported technologies by service teams for internal teams and their clients.
Education
- Bachelor's Degree in Computer Science, Information Systems or related field
Experience
- Equivalent practical experience in supporting web environments and related tools may substitute for a formal degree.
- 3-5 years of experience in web operations, support, or IT systems management.
- Experience with web monitoring tools (New Relic, Google Analytics, Mixpanel) and IT ticketing systems (e.g., ServiceNow).
Knowledge, Skills and Abilities
- Proficiency with CMS platforms (Drupal, WordPress) and web technologies (HTML, CSS, JavaScript).
- Familiarity with web hosting platforms, CDN configurations, and DNS management.
- Strong analytical skills for identifying and troubleshooting web issues.
- Ability to manage multiple priorities and perform well under pressure.
Licenses and Certifications
Working Conditions/Physical Demands
- Position requires working in an office environment with minimal physical discomforts, such as dust, dirt, or noise. A hybrid work arrangement is possible.
- Availability for off-hours and weekend work for go-lives, testing, and emergencies, as well as light travel between office locations, primarily within NYC.
- Occasional travel to Ithaca, Doha, and other partner locations may be required. Some interactions with clinical staff in typical patient care areas may occur, though direct patient exposure is not expected.
Weill Cornell Medicine is a comprehensive academic medical center that is committed to excellence in patient care, scientific discovery, and the education of future physicians and scientists in New York City and around the world. Our doctors and scientists - faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization - are engaged in world-class clinical care and cutting-edge research that connect patients to the latest treatment innovations and prevention strategies. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U.S. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork-Presbyterian Hospital/Weill Cornell Medical Center, NewYork-Presbyterian/Lower Manhattan Hospital, NewYork-Presbyterian Hospital/Brooklyn Methodist Hospital, NewYork-Presbyterian Hospital/Westchester Behavioral Health Center, and NewYork-Presbyterian/Queens. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients - the center of everything we do. Weill Cornell Medicine is an Equal Employment Opportunity Employer. Weill Cornell Medicine provides equal employment opportunities to all qualified applicants without regard to protected status, including race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City